Our handmade jewelry is individually crafted and offered “as seen“. However, in accordance with the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) and the EU Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), customers have the right to return goods within 14 days of receipt without giving any reason.
- Returns are only possible for unused items in their original condition.
- Return shipping costs are borne by the customer.
- Only the value of the item will be refunded; shipping costs for delivery and return are not reimbursed.
- For custom-made or personalized items, the right of return may be limited (§ 18 Abs. 1 Z 3 FAGG).
Exchange
An exchange is only possible by prior agreement and in the event of clear, undeniable defects in the product. In all other cases, the return policy applies.
Cord / String Warranty
For jewelry on cords as well as Mala beads, we provide a warranty against natural wear of the string. In case of breakage, we will replace the string free of charge; the customer only covers the shipping costs.
email: daria@zenstore.at
t.: +43 677 623 29 332